Current Issues

  • SPAM Email Message

    Friday, May 11 1:39 PM

    You may see an email in your Inbox with what appears to be an order receipt billed in your name from iTunes.  This email is SPAM.  If you received this email, please DO NOT click on any of the embedded links.

    Please delete this email from your Inbox and Deleted Items folder.For more information on Spam Do’s and Don’ts, please click here: Spam Do’s and Don’ts.

  • SPAM Email Message

    Monday, April 23 9:31 AM

    You may see an email in your Inbox from “Ning Help Center <helpcenter@ning.com>” and the subject line “Sign In Issue”.  This email is SPAM.  If you received this email, please DO NOT click on any of the embedded links.

    Please delete this email from your Inbox and Deleted Items folder.
    For more information on Spam Do’s and Don’ts, please click here: Spam Do’s and Don’ts.

  • Issue with Configuring Google Apps E-mail on Android and iOS

    Thursday, March 29 5:29 PM

    There is an ongoing issue with the configuration of iOS and Android mobile e-mail clients for student Google Apps e-mail.  Students that have never before configured their Google Apps email for IMAP or forwarding cannot complete the setup of their e-mail on their devices.  The setup sequence hangs at user authentication. 

    Please note: This is NOT an issue for students that have had IMAP enabled prior to mid-January 2012.  

    Google Support has acknowledged this issue and is actively working on it.  ITS is providing any necessary assistance in this effort.  Please check back for updates.

  • Critical Microsoft Security Update Requires Computer Reboot

    Tuesday, March 27 4:03 PM

    There is a critical Microsoft patch that was released with the March security updates that fixes a major problem that could allow an attacker to remotely take complete control of your computer.  This would allow an attacker to read, write, delete, and or execute arbitrary commands from the compromised system.  It is absolutely essential that the most recent Microsoft security patches be applied to computers running Microsoft Windows and then be rebooted. 

    For Faculty and Staff (ALL University Workstations):
    Most faculty and staff computers should already have received the latest Microsoft updates and just require a reboot for these changes to take effect.  Therefore, to address this critical situation, ITS will be forcing a scheduled reboot of ALL university desktops between 3:00AM and 4:00AM to ensure that this patch is properly installed.  This reboot will begin on Thursday, March 29th and continue each day during this reboot window until all workstations have been patched.
    IMPORTANT: Please make sure to save all work before leaving the office so that no work is lost when the reboot occurs.     

    (For any other machine either Pace-owned or personally-owned that is not connected to the Pace network, please follow the instructions listed below for the Students.)  

    For Students (and Users with Personally-owned Machines): 
    All users are advised to apply the latest Microsoft updates to their computer and then perform a reboot to complete the process.  Patches can be downloaded and installed on Windows 7 computers by going to Start > All Programs > Windows Updates > Check for Updates.  Alternatively, users can open up a web browser and go to: http://update.microsoft.com.

  • SPAM Email Message

    Wednesday, March 21 9:53 AM

    You may see an e-mail with the subject line “pace.edu mailsystem maintenance” or "FW: ssubfed" in your Inbox.  If you do, please DO NOT click on any of the embedded links. This email is SPAM and was not sent by Pace University’s ITS department. 

    Please delete this email from your Inbox and Deleted Items folder.
    For more information on Spam Do’s and Don’ts, please click here: Spam Do’s and Don’ts.

Planned Downtimes

  • Resource 25 and Events viewer (events.pace.edu) Downtime

    Wednesday, May 16 4:00 PM - Wednesday, May 16 7:00 PM

    The Resource 25 production environment, including events.pace.edu, will be unavailable due to some necessary system upgrades. 


  • Blackboard Downtime

    Monday, May 21 4:00 AM - Monday, May 21 4:00 PM

    The Blackboard system will be unavailable during this time in order to perform a necessary service pack upgrade.  This upgrade will contain some extra features, in addition to a slightly new look.  However, all functionality (tools and features) from the current version will remain the same.  To read more about this upgrade, please click on the following link: Blackboard to Get a Facelift in May.

System Status

Portal
MyPace Portal Website
GREEN
Self-Service Banner
Banner Self-Service for Student Registration, Grades, Employee Benefits, etc.
GREEN
Internet Native Banner
Internet Native Banner or BannerINB Used for Back office Banner operation
GREEN
BlackBoard
Blackboard Learning System
GREEN
Pace Home Page
University Website WWW.PACE.EDU
GREEN
University Email and Calendar
Microsoft Exchange E-Mail and Calendar
GREEN

Recurring Maintenance

Blackboard Learn

Mon-Fri, 6:45am - 7:30am: Daily morning maintenance may cause intermittent outages for Blackboard Learn (blackboard.pace.edu)

Sun, 4:00am - 4:30am: Weekly maintenance causing intermittent outages to Blackboard Learn (blackboard.pace.edu)

Sasserv2 and RePortal

Mon, 7:00am - 7:30am: Weekly maintenance will cause outages to sasserv2, which affects RePortal access

Hours and Contact Info

ITS Help Desk Regular Hours:
Mon-Thu: 8:00am - 7:00pm
Fri: 8:00am - 6:00pm
Sun: 6:00pm - 10:00pm
 

Walk-In Center Regular Hours:
Mon-Fri: 9:00am - 5:00pm

There are two convenient locations:
New York: 1 Pace Plaza - Rm W202, Computer Resource Center
Pleasantville: Willcox Hall - 2nd Floor, Computer Resource Center


E-mail: pacehelpdesk@pace.edu
Online: help.pace.edu
Phone: (914)773-3333


To subscribe to receive e-mail notices on downtimes, outages, and news or to just read about the latest ITS News go to http://www.pace.edu/itsnews.

Sign up for Pace's Emergency Alert Notification at http://alert.pace.edu.

Internet Storm Center INFOCon

The intent of the "INFOCon" is to reflect changes in malicious traffic and the possibility of disrupted connectivity. Every host connected to the Internet is subject to some amount of traffic caused by worms and viruses. However, once a worm has been identified and the number of infected machines is no longer increasing, this traffic is not likely to cause any disruptions.

Internet Storm Center Infocon Status

Internet Traffic Report

The Internet Traffic Report monitors the flow of data around the world. It then displays a value between zero and 100. Higher values indicate faster and more reliable connections. The Global Index is the overall average of the response rating from all servers queried in the Internet Traffic report. Higher Index means faster Internet.

The Internet Traffic Report monitors the flow of data around the world. It then displays a value between zero and 100. Higher values indicate faster and more reliable connections.