Current Issues View Previous Issues

  • Library ERES (Electronic Reserves System)

    Sunday, August 17 5:35 PM

    This system is currently offline. We are working to get the system online as soon as possible. Please check back for further updates. Thank you for your patience and cooperation.

  • Blackboard Known Issue: Courses not being displayed in "My Courses" section

    Friday, May 30 12:12 PM

    There is a known Blackboard bug that affects the courses displayed within the "My Courses" box.  This issue is currently affecting users who have access to more than 99 courses on Blackboard, but all users should be mindful to ensure that their courses are being displayed. If you cannot properly find a course in the "My Courses" box, please click the link at the bottom of the box that says 'See More Courses'.  This will bring you to a page that says Browse My Courses and offers you a search area.  Please switch the first option from "Course Name" to "CourseID", leave "Contains" as is, and then enter the course CRN in the last box and hit "GO".  This will bring up your course and you will be able to access it this way. 

    There is no fix for this issue as of yet but Blackboard is working on a resolution.  Please use this workaround and contact the ITS Help Desk if you have any questions.  Thank you and we apologize for the inconvenience.

Planned Downtimes View Previous Downtimes

  • Wireless System Upgrade

    Wednesday, August 20 7:00 AM - Saturday, August 23 12:00 AM

    We will be performing a necessary upgrade to our wireless system which will result in the Guest Services Portal and new device registration process to be temporarily unavailable.  Any guest account or registered devices created during the upgrade will not be valid.  We recommend users wait until the upgrade has completed to create wireless guest accounts or register new devices.  Users already configured and using the PACE-WIRELESS may experience slower than usual authentication and connection times to the wireless network during the upgrade.

  • SAS Downtime

    Sunday, August 24 8:00 AM - Sunday, August 24 6:00 PM

    The SAS production system will be unavailable while we perform necessary updates.
     

  • Pyramid Analytics Downtime

    Thursday, August 28 9:00 AM - Thursday, August 28 11:00 AM

    Pyramid Analytics will be unavailable during this time in order to perform an update containing bug fixes and improvements to the application. 

System Status

Portal
MyPace Portal Website
GREEN
Self-Service Banner
Banner Self-Service for Student Registration, Grades, Employee Benefits, etc.
GREEN
Internet Native Banner
Internet Native Banner or BannerINB Used for Back office Banner operation
GREEN
BlackBoard
Blackboard Learning System
GREEN
Pace Home Page
University Website WWW.PACE.EDU
GREEN
University Email and Calendar
Microsoft Exchange E-Mail and Calendar
GREEN

Recurring Maintenance

Blackboard Learn

Mon-Fri, 6:30am - 7:30am: Daily morning maintenance may cause intermittent outages for Blackboard Learn (blackboard.pace.edu)

Sun, 4:00am - 4:30am: Weekly maintenance causing intermittent outages to Blackboard Learn (blackboard.pace.edu)

Sasserv2 and RePortal

Mon, 7:00am - 7:30am: Weekly maintenance will cause outages to sasserv2, which affects RePortal access

Hours and Contact Info

ITS Help Desk Regular Hours:
Monday -Thursday: 8:00AM - 7:00PM
Friday: 8:00AM - 6:00PM
Saturday: 12:00PM - 4:00PM

Winter, Spring & Summer Interim, and Summer Hours:
Monday-Friday: 9:00AM - 5:00PM

E-mail: pacehelpdesk@pace.edu
Online: help.pace.edu
Phone: (914)773-3333


View reported SPAM emails.

View Java compatibility notices.

To subscribe to e-mail notices on downtimes, outages, and ITS news go to http://www.pace.edu/itsnews.

Sign up for Pace's Emergency Alert Notification at http://alert.pace.edu.


Walk-In Center Regular Hours:
Monday-Friday: 9:00AM - 5:00PM 

There are two convenient locations:
-New York Computer Resource Center:
 1 Pace Plaza - Rm W202
-Pleasantville Computer Resource Center:
 Willcox Hall - 2nd Floor



Internet Storm Center INFOCon

The intent of the "INFOCon" is to reflect changes in malicious traffic and the possibility of disrupted connectivity. Every host connected to the Internet is subject to some amount of traffic caused by worms and viruses. However, once a worm has been identified and the number of infected machines is no longer increasing, this traffic is not likely to cause any disruptions.

Internet Storm Center Infocon Status

Internet Traffic Report

The Internet Traffic Report monitors the flow of data around the world. It then displays a value between zero and 100. Higher values indicate faster and more reliable connections. The Global Index is the overall average of the response rating from all servers queried in the Internet Traffic report. Higher Index means faster Internet.

The Internet Traffic Report monitors the flow of data around the world. It then displays a value between zero and 100. Higher values indicate faster and more reliable connections.