System Issues
Wednesday, May 22 7:43 AM
Updated - Wednesday, May 22 1:58 PM All systems are up and running.
We are continuing to monitor all systems. Thank you for your patience and cooperation.
Updated - Wednesday, May 22 1:27 PM The following systems are continuing to experience issues: Hyperion, CardAccessServ, Millennium, and Webpage. All other systems are up and running. We are working on the remaining issues and monitoring all systems.
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We are currently experiencing intermittent issues on several virtual servers such as ePortfolio, R25, Kronos, Tutortrac, Millennium, Web Help Desk, E-Procurement, and Dundas.
ITS is working on resolving the issue. Please check back for updates.
Thank you for your patience and cooperation.
New Wireless Technology Updates: Information and Summer Schedules
Friday, May 03 12:11 PM
ITS is migrating to a new and improved Cisco wireless network! Starting mid-May, we will begin the migration process at NY’s 1 Pace Plaza building (with the exception of Maria’s Tower). During this upgrade, both the existing and new wireless network systems will be working simultaneously until the existing system is completely removed. When roaming between the new and existing networks, users will need to reconnect to the active network in that particular location.
Note: The wireless connectivity may be down for a short time during the installation process.
The network name changes users will see are below:
• Pace_Connect will now be called PACE-OPEN
• Pace_Secure will now be called PACE-WIRELESS
If you are interested in checking out the new technology over the next few weeks, go to any of the following locations which now include the new wireless network technology:
• Law School (WP)
• 140 William St. (NY)
• CSO office areas (NY-2nd floor 1 Pace Plaza)
• CRC lab (PLV-2nd floor Willcox Hall)
• West Hall (BRC)
As we complete areas throughout the summer, updates to those locations can be found at the following site: Wireless Access Locations. Additional updates, information on the new Cisco network, and/or rollout schedules for the new services will be posted on the following site: Configuring Wireless.
Microsoft Exchange Server Upgrade: Starting Monday, April 15th
Thursday, April 11 10:41 AM
Over the next several months, ITS will be upgrading our Microsoft Exchange server hardware and software. The upgrades will allow for a more robust system, with new features and increased storage quotas.
While the upgrade is in progress, users may see references to emailnyc.pace.edu or emailwst.pace.edu in their mail clients. Some mail clients may require configuration changes to continue to function. Please review the table on the following site Microsoft Exchange Server 2013 Upgrade and take note of any changes required for the mail client you use.
Once the upgrade to Exchange Server 2013 is complete this summer, emailnyc.pace.edu and emailwst.pace.edu will no longer be required and all users will be able to use email.pace.edu again.
Please check back here or the above website for updates.
Thank you for your cooperation.
Spam Alert
Thursday, December 13 2:13 PM
Updated - Wednesday, May 22 9:30 AM A recent spam message from "Edu Email Center [alabaika@unilag.edu.ng]" with the subject title "Email Box Exceed Limit" is currently circulating. This is spam.
Please delete and do not reply or click on any links.
Updated - Monday, May 13 5:26 PM This is a reminder to the campus community to be vigilant in what emails you open and what links you click on. There was a recent email that appears to have been sent out from a community member that encouraged recipients to view a document that was posted to Google Docs. Unfortunately, the link did not go to Google Docs and actually redirected to a malicious website which could cause your computer and or account to become compromised. If you received this message or a similar message please simply delete it.
If you actually clicked on the link, please contact the ITS Helpdesk at (914) 773-3333 (pacehelpdesk@pace.edu) or online at http://help.pace.edu.
Please be aware that spam e-mail may periodically end up in your mailbox. These types of messages may try to disguise themselves as authentic emails, by spoofing “From” addresses from people we know or known companies. READ MORE…
Updated - Friday, May 10 5:46 PM You may see an email in your Inbox from 'ragies.gunda@uni-bamberg.de' with subject '***Blocked*** Google Apps: Incoming Mails***Blocked***'. This email is SPAM. Please DO NOT click on any of the embedded links. Delete the email from you Inbox and Deleted Items folder.
Updated - Wednesday, May 01 8:59 AM A recent spam from"Vincent, Bernie Cllr. [B.Vincent@bury.gov.uk]" with the subject title "HelpDesk" is currently circulating. This is spam.
Please delete and do not reply or click on any links.
Updated - Monday, March 25 12:30 PM A recent spam titled "WWW daemon apache" with the subject link "1 New Message" is currently circulating. This is spam - please delete and do not reply or click on any links.
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You may see an email in your Inbox from various companies such as 'Citibank' and 'Facebook' claiming there are issues with your accounts or subjects such as "Stock" gains. In addition, there is also recent spam messages being sent from 'Delta Confirmation' with the subject "Your Receipt and Itinerary".
These emails are SPAM. If you received these or similar types of emails, please DO NOT click on any of the embedded links. Delete those emails from your Inbox and Deleted Items folder.
For more information on spam do’s and don’ts and reported spam emails, please visit the Spam Alert page.
Blackboard Analytics (iStrategy) Upgrade Starting Monday, March 18th
Friday, March 15 4:50 PM
Updated - Friday, May 03 12:40 PM Blackboard Analytics (iStrategy) Upgrade: Ending Monday, May 6th
Enterprise Reporting Services completed the upgrade of the Blackboard Analytics Student Module from version 3 to 4 which began Monday, March 18th and has been assisting users to convert their ProClarity and Excel Reports to the new version. On Monday, May 6th Enterprise Reporting will take Student Module 3 offline to complete the transition to version 4.
Users who have already worked with Enterprise Reporting or converted their ProClarity reports in MyViews and Excel workbooks which access the Student Module should not be affected. Users who have not converted their ProClarity reports in MyViews and Excel Reports to version 4 will no longer have access Student Module 3 and will need to perform the one-time conversion to remap their reports to the new module in order to run their reports.
Enterprise Reporting has written instructions to walk users through the upgrade process which are available on the https://enterprisereporting.pace.edu website. Users requiring assistance with the upgrade are encouraged to Christine Stephens (914) 923-2803, as soon as possible to complete the upgrade.
Enterprise Reporting Services will begin the process of transitioning the Blackboard Analytics (formerly iStrategy) Student Module from version 3 to 4. Student Module version 4 contains a number of changes in the data architecture and is required for a future upgrade scheduled for later this year.
Users may notice some changes when accessing the module using ProClarity or Excel. But, for the most part, the names of perspective names, dimensions and measures will remain unchanged. Users of ProClarity with saved reports in MyViews as well as Excel users who have saved workbooks which access the Student Module will be required to perform a one-time conversion process in order to map their reports to the new module.
Enterprise Reporting has written instructions to walk users through the upgrade process which will be distributed as email attachments as well as available on the https://enterprisereporting.pace.edu website. Additionally, Enterprise Reporting will be contacting users to assist them with the upgrade. During the transition period Student Module version 3 will remain available in order to minimize the impact on the user community. The target for completing this upgrade is Monday, April 15th at which point Enterprise Reporting will take Student Module version 3 offline and complete the transition. Thank you for your cooperation and assistance.
If there are any issues, please contact Christine Stephens (914) 923-2803 or Michael Scarpelli (914) 923-2795.
Postini Email Service Changes Starting March 15th
Thursday, February 28 2:30 PM
Updated - Friday, March 22 10:00 AM Last Friday, we migrated our services from Postini to Exchange Online Protection (EOP) which affected all users. Quarantine summaries will now be coming from the following sender: quarantine@messaging.microsoft.com.
The new email anti-spam and virus filtering service is much more aggressive where it blocks spam before even reaching your quarantine mailbox so you may see a decrease in the quantity of messages in your daily summaries. Other messages (such as junk messages containing solicitations, advertisements, etc.) will be caught by Exchange Online Protection and will be included in your daily quarantine summary as per usual. EOP does allow some bulk/commercial email messages in, such as email newsletters, advertisements, and marketing messages from vendors and companies. These messages comply with the CAN-SPAM Act. Legitimate businesses will provide an option in the email to unsubscribe from their mailing lists. If you do not wish to receive those messages, please be sure to unsubscribe yourself from those lists using the ‘unsubscribe’ or ‘manage my preferences’ link usually found at the bottom of the messages.
Below are important reminders:
• You have until Sunday, March 31st to log into your Postini account in order to retain Approved/Blocked Senders list: Retrieve you existing approved/blocked senders lists from Postini. (You also have until this date to review and approve for delivery any messages in your Postini quarantine summary.)
• Set up your new password for Exchange Online Protection to access the mailbox: Set up your password to access your quarantine mailbox.
For more details on this transition, visit the following sites: SPAM Control: Postini Transitioning to Exchange Online Protection and SPAM Control: Exchange Online Protection (EOP) FAQs. For information on how to deal with spam, refer to the following page: Spam Alerts.
We will be migrating our Postini services to Exchange Online Protection in March. These changes will affect all users and will begin Friday, March 15th. We are trying to make this transition as transparent to the users as possible; however, you may see preliminary messages as we begin our transition. For more detailed information visit the following site: SPAM Control: Postini Transitioning to Exchange Online Protection.